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IT Support Specialist

Job brief

Role Description

As a member of the information technology team, you will have responsibility as first level support for the locations being supported, ensuring the smooth running of the IT infrastructure, as well as IT operational services for the user base at the locations. The It support specialists provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Requirements

General Requirements

This position will require the employee to fulfill the following general requirements for employment at Stallergenes Greer, Lenoir and includes but is not limited to:

 

  • Demonstrated proficiency in hands-on end-user support of hardware, software, peripherals, and networking equipment, including support of remote users.
  • Provide initial contact for all support desk tickets and escalate when necessary.
  • Ensure proper execution IT policies and procedures are maintained within the infrastructure group.
  • Excellent written and verbal communication, organizational, and interpersonal skills
  • Practice good hygiene and personal sanitation practices
  • Compliance with applicable standard operating procedures
  • Compliance with company environmental health and safety procedures
  • Protect and preserve Stallergenes Greer physical property and equipment.
  • Protect and preserve Stallergenes Greer intellectual property and confidential information.
  • Must have reliable transportation, as this position is on-site.

 

Education Requirements

This position requires the following minimum education:

  • Minimum 2 yr. degree in Computer Science, Information Systems, or a related field, or 2+ years of applicable experience
  • CompTIA or other certifications preferred.

 

Work Experience Requirements

  • Minimum 2 years of experience or demonstrated knowledge in IT, performing installation, configuration, and support of end user systems and basic level infrastructure components as described below.
  • Experience working in biologics or another FDA-regulated industry subject to CFR Title 21 regulations is a plus.

 

Specific Job Requirements

The mission of the Information Technology team is to design, build, maintain and support technology-based systems for the North American business units. 

This position requires the following requirements for employment at Stallergenes Greer and includes but not limited to:

Job Task(s)

  • Serve as the initial contact for the IT support desk. Where possible resolve infrastructure tickets and assign or escalate tickets as needed.
  • Provide support and maintenance of desktop Windows operating systems.
  • Provide application installation and basic support for standard applications (M365 apps, browsers, Acrobat, etc.).
  • Use company imaging tools to build and deploy end-user laptops and desktops.
  • Provide support for user related peripherals such as printers, scanners, docks, desk phones, cell phones, etc.
  • Maintain physical hardware inventory of end user equipment.
  • Assist with the removal of obsolete equipment to be recycled.
  • Coordinate with external vendors to facilitate system repairs as needed (copiers, video conference, voice, and other system)
  • Work closely with the infrastructure team to provide ticket escalation when necessary.

 

 

Additional Responsibilities:

Physical Demand(s):

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands. Specific vision abilities required by this job include close vision and ability to adjust focus.
  • While performing the duties of this job, the employee is occasionally required to don Personal Protective Equipment (PPE) and cleanroom garments.
  • Must be capable of lifting IT-related equipment of up to 25 pounds.

 

Computer/Engineering Skill(s):

  • Windows desktop operating systems
  • Active directory
  • Microsoft 365 suite
  • Mobile devices (cell phones, tablets, specialized scanners)
  • Basic networking skills (Ethernet, TCP/IP, DHCP, DNS)
  • Hardware repairs (desktop/laptop, printer, scanner, etc.)

About STALLERGENES GREER International AG

Stallergenes Greer est un laboratoire biopharmaceutique international spécialisé dans le diagnostic et le traitement des allergies, à travers le développement et la commercialisation de traitements d’Immunothérapie Allergénique.

Notre mission est d'offrir tout le potentiel de la médecine de précision pour améliorer la qualité de vie des personnes souffrant d'allergies.

L’immunothérapie Allergénique (ITA) est le seul traitement des maladies allergiques respiratoires qui permet de rééduquer durablement le système immunitaire des patients, en induisant une tolérance croissante aux allergènes.

Avec près de 1100 salariés dans le monde, et des sites de production en Europe et aux Etats-Unis, Stallergenes Greer propose ses médicaments dans 41 pays.

Vous souhaitez participer au développement d’un groupe expert mondial dans son domaine, dans un environnement dynamique et multiculturel ? Rejoignez nos équipes Stallergenes Greer ! 

 

 

Stallergenes Greer is an international biopharmaceutical company specialized in the diagnosis and treatment of allergies through the development and marketing of Allergenic Immunotherapy treatments.

Our mission is to offer the full potential of precision medicine to improve the quality of life of people suffering from allergies.

Allergenic Immunotherapy (AIT) is the only treatment for respiratory allergic diseases that allows for a lasting re-education of the patient’s immune system by inducing an increasing tolerance to allergens.

With nearly 1,100 employees worldwide, and production sites in Europe and the United States, Stallergenes Greer offers its medicines in 41 countries.

Would you like to participate in the development of a world expert group in its field, in a dynamic and multicultural environment ? Join our Stallergenes Greer teams !

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