IT Systems Administrator

Job Task(s)

The mission of the Information Technology team is to design, build, maintain and support technology-based systems for the North American business units.

• Configuration, support, and maintenance of core Wintel operating systems and services, including but not limited to Windows Server, Microsoft Active Directory, user provisioning, Microsoft 365 suite, device imaging and application installation.   
• Perform basic administrative tasks required to support end user needs, including but not limited to managing user accounts, share permissions, printer management, mobile and handheld devices.
• Assist with installation, troubleshooting, and support of various computerized management and monitoring systems used throughout the business.
• Maintain physical hardware inventory of end user equipment including distribution and replacement as needed. Coordinate the removal of obsolete equipment to be recycled.
• Coordinate with external vendors to facilitate system repairs as needed (copiers, video conference, voice, and other system)
• Work closely with support desk technicians and provide next level support of end-user day to day needs.
• Responsible for supporting end user hardware, application, and telephone issues, in addition to other peripheral equipment such as printers, bar code scanners, and other hardware.
• Responsible for installation, maintenance, and support of all telecommunication equipment
• Work directly with other IT and business resources to evaluate and execute technical solutions to support business requirements